Shipping and Returns

SHIPPING

At Luxe Noir Botanicals we make almost everything to order ensuring you receive the freshest product possible.

We aim to ship all orders as soon as possible, this varies depending on the season and how many orders we have. We will let you know if we are currently out of stock on anything.

All orders are shipped and tracked with Fastway couriers from our studio in Auckland.

You can expect a shipping confirmation email from us once your order has been shipped.

If you have any problems please do not hesitate to contact us.

hello@luxenoir.co.nz

 

RETURNS

Products may be returned to us for exchange or store credit within ten days of purchase, provided all of the following conditions are met:

  1. The item(s) must be returned in a resalable condition (i.e. unused and in the same condition you received it).
  2. Goods are returned at your own expense to the location they were originally purchased from.
  3. We also require proof of purchase in the form of receipt or order number.

Please choose carefully, as we cannot accept returns for non-standard merchandise, including damaged or discontinued items sold at reduced prices, made-to-order and non-standard-stock items.

Exchanges or credit notes will be for the original purchase price of the item only – shipping, handling and insurance costs are non-refundable and are at the customer’s expense.

For items you believe to be faulty, please get in touch with us as soon as possible at hello@luxenoir.co.nz where we will find a solution for you. In this email we will need your order number and for you to clearly state what is faulty with the product, any photos will help too.

If the item has been damaged during transit, we will work with you and the courier company to find a resolution. Please get in touch with us within 7 days of delivery by email (hello@luxenoir.co.nz).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

Only regular priced items may be refunded, unfortunately sale items cannot be returned for exchange.