Shipping
Shipping costs – $7.90 Standard delivery NZ wide and $9.90 Rural delivery NZ wide.
All orders are dispatched within 5-7 business days once your order has been placed. Please allow approximately 2-3 days for delivery and an extra couple of days if you are rural.
Returns
Please choose carefully as we do not offer refunds or exchanges if you change your mind.
Please note that our candles are made by hand so each one will vary in appearance and colour. Please also be advised that “frosting” may occur and this is not a fault in the candle but could be said, actually adds character. This is a natural effect of using soy wax and does not, in any way, impact the performance of your candle.
We do go to great lengths to ensure your candles are packaged safely and securely however if your candle has been damaged during delivery please send us an email to luxe.noir.studio@gmail.com with an image of the damage and the packaging and we will arrange a replacement.